Terms of service
TERMS OF SERVICE
Last Updated: [INSERT DATE]
OVERVIEW
This website is operated by Still Sanctum. Throughout the site, the terms "we", "us" and "our" refer to Still Sanctum.
Still Sanctum offers this website, including all information, tools, products and services available from this site, to you, the customer, conditioned upon your acceptance of these Terms of Service.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
BUSINESS INFORMATION
Trading Name: Still Sanctum
Company Number: 17164461
Registered Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: hello@stillsanctum.com
VAT Number: Not VAT Registered
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our website.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
SECTION 3 - ACCURACY OF INFORMATION
We make reasonable efforts to ensure the information on this website is accurate and current. However, we are not responsible if information made available on this site is inaccurate, incomplete or out of date.
Any reliance on material on this site is at your own risk.
SECTION 4 - PRODUCTS
We have made every effort to display our products as accurately as possible. However, we cannot guarantee that your device will accurately display colours or product details.
Product descriptions, prices and availability are subject to change without notice.
Still Sanctum earplugs are intended to reduce disruptive environmental noise. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.
Individual results may vary.
SECTION 5 - ORDERS
When you place an order, you are making an offer to purchase goods from Still Sanctum.
We reserve the right to accept or decline any order.
Your order is accepted once we send an order confirmation email.
Please check your order carefully before placing it, as we may not be able to amend or cancel orders once dispatched.
SECTION 6 - PRICES AND PAYMENT
All prices are shown in Pounds Sterling (£) unless otherwise stated.
Prices, promotions and discounts may change without notice.
You agree to provide current, complete and accurate billing and payment information.
SECTION 7 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by postal services, couriers, customs processing or circumstances beyond our reasonable control.
If your order is lost, damaged or incorrectly delivered, please contact us at hello@stillsanctum.com and we will work with you to resolve the issue.
SECTION 8 - RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy.
For hygiene reasons, we cannot accept returns of products that have been opened, worn or used unless they are faulty.
Nothing in these Terms affects your statutory consumer rights.
SECTION 9 - CONSUMER RIGHTS
If you are purchasing as a consumer, you benefit from rights granted under applicable consumer protection laws.
Nothing in these Terms seeks to limit or exclude any statutory rights that cannot legally be excluded.
SECTION 10 - THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, policies or practices of any third-party websites and encourage you to review their terms before engaging with them.
SECTION 11 - SHOPIFY PLATFORM
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.
Any purchases made through this website are made directly with Still Sanctum and not with Shopify.
SECTION 12 - PRIVACY
Your submission of personal information through the website is governed by our Privacy Policy.
SECTION 13 - INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, product descriptions and branding, is owned by Still Sanctum or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute or exploit any content without our prior written permission.
SECTION 14 - REVIEWS AND FEEDBACK
If you submit reviews, comments, suggestions or other content to us, you grant us the right to use, edit, publish and display such content for lawful business purposes.
You must not submit content that is unlawful, defamatory, abusive, misleading or infringes the rights of others.
SECTION 15 - ERRORS AND OMISSIONS
Occasionally there may be information on our website containing typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors and update information at any time without prior notice.
SECTION 16 - PROHIBITED USES
You may not use our website:
• For any unlawful purpose.
• To violate any laws or regulations.
• To infringe intellectual property rights.
• To transmit malicious software.
• To collect personal information without consent.
• To interfere with the security or operation of the website.
We reserve the right to terminate access to our website for any breach of these Terms.
SECTION 17 - DISCLAIMER OF WARRANTIES
We do not guarantee that use of our website will be uninterrupted, secure or error-free.
The website and all products are provided on an "as available" basis except where otherwise required by law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Still Sanctum shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of statutory rights.
SECTION 19 - INDEMNIFICATION
You agree to indemnify and hold harmless Still Sanctum, its directors, officers, employees and service providers from claims arising out of your breach of these Terms or misuse of the website.
SECTION 20 - TERMINATION
We may suspend or terminate access to our website where we reasonably believe these Terms have been breached.
SECTION 21 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 22 - ENTIRE AGREEMENT
These Terms, together with any policies posted on our website, constitute the entire agreement between you and Still Sanctum regarding your use of the website.
SECTION 23 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
SECTION 24 - CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time by posting revised versions on this website.
Continued use of the website following changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms should be sent to:
Still Sanctum
Email: hello@stillsanctum.com
Registered Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Company Number: 17164461
VAT Status: Not VAT Registered